Our sales terms and conditions.
Read carefully before you make your purchases.
Please read these conditions carefully before placing an order.
All offers and sales of products on our website (KAISERKR.COM) are governed by these General Conditions of Sale. All products purchased on KAISERKR.COM are sold directly by KAISERKR.COM , with registered office in Italy. For any information, you can contact KAISERKR.COM through our customer assistance services: contact our Customer Service. Please remember that you can always contact KAISERKR.COM by e-mail (email@example.com) For any legal information, consult the sections: Privacy and Right of Withdrawal
1 – Our sales policy
1.1 – The Seller sells its products on KAISERKR.COM and its e-business services are provided exclusively for its end users, i.e. “consumers”.
1.2 – By “consumer” we intend any individual who interacts with KAISERKR.COM for purposes unrelated to any commercial, entrepreneurial or professional activity. Anyone who does not fall within the above definition of CONSUMER is asked not to carry out business transactions through KAISERKR.COM.
1.3 – Bearing this in mind, the Seller reserves the right not to follow up orders from persons other than “consumers” or orders which do not conform to its sales policy.
1.4 – These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders of products on KAISERKR.COM between the users of KAISERKR.COM and the Seller.
1.5 – These General Conditions of Sale however do not regulate the provision of services or the sale of products by persons other than the Seller who may be present on KAISERKR.COM through links, banners or other hypertext links. Before submitting orders and purchasing products and services from persons other than the Seller, we recommend you check their sales conditions as the Seller is not liable for the provision of services provided by third parties other than the Seller or for the conclusion of e-commerce transactions between users of KAISERKR.COM and third parties.
2 – How to conclude your contract with KAISERKR.COM
2.1 – The order form contains a link to these General Conditions of Sale and a summary of the essential characteristics of each product ordered and its relative price (including all applicable taxes), the methods of payment you may use to purchase each product and delivery terms, shipping and delivery costs, a link to the terms and conditions for exercising your right to withdraw from the contract and the procedures and timeframe for returning purchased goods.
2.2 – The contract is concluded when the Seller receives your order form by e-mail, subject to the Seller checking that the details of your order are correct.
2.3 – Before purchasing any items by submitting your order form, you will be asked to carefully read the General Conditions of Sale and the information provided on the Right of Withdrawal.
2.4 – Your order form will be stored in our database for the time that is necessary for the order to be dispatched and as established by the law. You may access your order form by clicking on the section “My orders”.
2.5 – Before you submit your order form, you will also be asked to identify and correct any mistakes you might have made when entering the details.
2.6 Contracts with the Seller may be concluded in English.
2.7 – Once the contract is concluded, KAISERKR.COM will proceed with your purchase order.
2.8 – The Seller may not process orders where there are insufficient guarantees of solvency, if orders are incomplete or incorrect or if the products are no longer available. In these cases, our Customer Service Department will notify you by e-mail or telephone that the contract has not been concluded and that the Seller has not processed your purchase order, explaining the reasons. If the products displayed on KAISERKR.COM are no longer available or on sale when you last access the website or when you submit your order form, the Seller will promptly and, in any case, within thirty (30) days from the day after you send your order to the Seller, notify you of the unavailability of the goods ordered. If the order form and payment have already been sent, the Seller will refund the amount paid.
2.9 – By submitting the order form by e-mail, you unconditionally accept and undertake to observe these General Conditions of Sale in all dealings with the Seller. If you do not agree with any of the terms of these General Conditions of Sale, please do not submit your order form for the purchase of products on KAISERKR.COM.
2.11 – Once the contract is concluded, the Seller will send you an e-mail receipt of your order, containing a summary of the details on the order form, the essential characteristics of the product and full details of the price, methods of payment and delivery costs.
3 –Guarantees and pricing
3.1 – Only products purchased directly by the Seller are sold on KAISERKR.COM.
3.2 – The Seller does not sell used or irregular products or products of inferior quality to the corresponding standards found on the market.
3.3 – The essential characteristics of the products are displayed on KAISERKR.COM on each product information sheet. The images and colours of the products available for purchase on KAISERKR.COM may not however correspond to the real ones depending on the Internet browser and monitor used.
3.4 – IMPORTANT! Prices are subject to change. Please check the final sale price before submitting your order form. Customs and import duties shall be borne by the Customer
3.5 – Should you decide to exercise your right to withdraw from the contract, the Seller has the right not to accept returned products whose essential characteristics or quality have been altered or which have been damaged.
4 – Payment
4.1 – KAISERKR.COM accepts the following methods of payment:
Credit card (Visa & Mastercard) & Paypal We accept major credit cards:
– Mastercard – Visa – Amex.
The details of your credit card are managed directly by PayPal in processing on-line payments. The information is encrypted using 128-bit encryption systems (SSL), which prevent third parties from being able to use them, and is sent directly to the bank. The KAISERKR.COM staff is able to view this information. If you pay by credit card, the goods may be shipped to a different address to that of the person who placed the order. The order amount is debited only after the credit card data have been verified. Up to that time, the amount is merely “frozen”. If the transaction is not carried out, the amount is automatically released 25 days after the order is placed. We reserve the right to ask the bank that issued the card to check the identity of the cardholder, should problems arise. This procedure takes approximately 5 working days. After this time, in the event of a positive outcome, we will proceed with the delivery of the order. KAISER KR reserves the right to request a valid document of identity be sent by fax to speed up any checks. Free payment with Paypal is carried out through a personal Paypal account. KAISERKR.COM will check that the ordered goods are available in the 24 hours after payment has been credited to the account of KAISERKR.COM. For more information, please contact our customer assistance service. Before making payment, we recommend you contact our Customer Assistance Service to check that the goods are available. If we do not receive payment within 8/10 days of an order being placed, the order will be deleted. In the event of large order amounts, KAISERKR.COM reserves the right to request a deposit by bank transfer.
5 – Shipping and delivery of goods
5.1 – To find out more about the specific shipping and delivery conditions, please read carefully the terms set out on the order form for choosing the courier and the e-mail you receive when the goods are dispatched. The conditions indicated are an integral and essential part of these General Conditions of Sale and are therefore considered wholly acknowledged and accepted. Deliveries are made to the front door of the ground floor entrance. Requests for deliveries to higher floors must be agreed upon in advance with the KAISERKR.COM Customer Service when placing your order and are subject to payment (the amount shall be calculated on an individual basis).
6 – Customer assistance
6.1 – For any information, please contact our customer assistance services: contact our Customer Service by e-mail (firstname.lastname@example.org )
7 – Right of withdrawal
7.2 – To withdraw from the contract, you must send written notification by one of the following means:- e-mail: email@example.com- registered letter with acknowledgement of receipt to: KAISERKR.COM
7.3 – All products must be returned to the Seller within ten (10) working days from the date of receipt of the goods.
7.4 – The only charges you will incur are those for returning the purchased goods.
7.5 – The right of withdrawal – as well as compliance with the terms and procedures described in points 7.1, 7.2, 7.3 and 7.4 – shall be deemed correctly exercised only if the following conditions are fully met:- the returns form must be correctly filled in and sent to the Seller within ten (10) working days from the date of receipt of the goods;- the goods must not have been used, worn, washed or damaged;- the goods must be returned in their original packaging;- the returned goods must be sent to the Seller in one shipment. The Seller reserves the right not to accept garments from the same order which are returned and shipped at different times; the returned goods must be returned within ten (10) working days from the date of receipt of the goods.
7.6 – If the right to withdraw has been applied according to terms and conditions of paragraph 7, the seller grants the client the possibility of a purchasing coupon of the same amount usable within a year from the withdrawal date (where shipping is free for same volume/weight).
7.7 – If the procedures and terms for exercising your right of withdrawal have not been respected, as specified in this paragraph, you will not be entitled to a refund of the amount already paid to the Seller; however, you can have the goods returned to you in the state in which they were sent back to the Seller, at your own expense. If you do not wish to receive the products, the Seller may keep the goods and withhold any monies received.
Except for clothing and footwear, all products available for purchase on KAISERKR.COM carry a 2 (two) year warranty. Damage caused by inappropriate use is not covered by the warranty. Parts subject to wear are not covered by the warranty if the damage is due to normal use. If you wish to make use of the warranty of a purchased product, please contact our Customer Assistance Service.
8 – Exchanges
1. Put your unused labeled item for return back in it’s original packaging.
2. Fill in a Returns Form and include this with the item you are returning in a parcel.
3. Post the item back to CRC (the postal address is on the bottom of the returns form).
4. We will be in touch if there are any issues or when your return has been processed.
Here are some guidelines to help you get the best and fastest return service:
• Each returned item should be in it’s original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging.
• When returning clothing, where relevant, the original hygiene slips must be in place.
• Wetsuits must be returned in their original condition and nail marks, stress marks or cuts in the wetsuit will not be accepted for return as an unused item.
• Retail store purchases should be returned to the original place of purchase. If this is not possible then follow our website returns policy and include proof of purchase.
• In order to avoid customs charges please mark the outside of your package.
RETURNED GOODS FAILED SALE
• We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24/72hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team.Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs
8.1 – KAISERKR.COM may exchange an ordered product for the same product in a different size. Exchanging a correctly ordered product? If the product you receive corresponds to the one you ordered, you may exchange it for the same product but in a different size. The customer will bear the charges for returning the product and receiving the replacement. Exchanging a wrong productIf the product you ordered comes in the wrong size, KAISERKR.COM will request one or more photographs to show the mistake. Please send photographs to: firstname.lastname@example.org KAISERKR.COM will immediately exchange the garment.
9 – Collecting used goods
9.1 – Click here for more information.
10 – Refund times and procedures
10.1 – After the goods have been returned, the Seller will check that they conform to the terms and conditions indicated in the right of withdrawal paragraph
10.2 – Whatever the payment method used, the Seller will refund any amounts as quickly as possible and in any case within thirty (30) days of the date on which the Seller was notified that you have exercised your right of withdrawal, subject to the Seller checking that your right of withdrawal has been correctly exercised and accepting the returned goods.
10.3 – If the recipient of the goods indicated on the order form is different from the person who paid for them, the Seller will refund any monies to the person who made the payment, should the right of withdrawal be exercised.
11.1 – You can find information on how we process your personal data by visiting the section PRIVACY.
12 – These General Conditions of Sale are amended from time to time and in accordance with any changes in legislation. The new General Conditions of Sale shall be effective from the date of publication on KAISERKR.COM.